PRIVACY POLICY
Last updated: October 2026
At Terrae, we value the privacy and protection of our customers’ and visitors’ personal data. This Privacy Policy explains how we collect, use, retain and protect personal data when you visit our online store, create an account, subscribe to our newsletter or place an order.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR), applicable Portuguese legislation and other relevant rules concerning the protection of personal data.
1. Data Controller
The entity responsible for processing personal data is:
Terrae Lda.
Company registration number (NIPC): 513 104 020
Address: Estrada Nacional 10, n.º 93, 2925-651 Brejos de Azeitão, Portugal
Email: geral@terraept.com
Website: www.terraept.com
For any questions concerning this Privacy Policy or the processing of your personal data, you may contact us using the email address provided above.
2. What Personal Data Do We Collect?
The personal data we collect depends on how you interact with our online store and which services you use.
2.1. Identification and Contact Details
When you create an account, place an order or contact us, we may collect the following information:
- First and last name;
- Email address;
- Telephone number;
- Billing address;
- Delivery address;
- Information required to manage your customer account;
- Information you voluntarily provide in messages or customer support requests.
2.2. Order Information
When you make a purchase through our online store, we collect the information required to process and manage your order, including:
- Products purchased;
- Purchase quantities and amounts;
- Billing information;
- Delivery address;
- Selected payment method;
- Payment and order status;
- Information relating to delivery, returns, complaints or support requests.
This information is used to process orders, issue legally required documents, arrange deliveries and provide customer support.
2.3. Payment Information
Terrae offers different payment methods through its online store, including:
- MB WAY, through SIBS;
- Credit cards, through SIBS;
- Multibanco reference payments, through SIBS;
- Klarna;
- PayPal.
When you place an order, the information required to process the payment, confirm the transaction and manage the order is processed.
Depending on the payment method you select, the necessary information may be shared with the relevant payment service provider, which will process it in accordance with its own terms and privacy policy.
Terrae may receive information confirming the payment and its status, together with other information necessary to manage your order.
Full payment card details are handled in accordance with the procedures of the provider responsible for processing the transaction. Terrae does not state that it directly stores full payment card details unless this is in fact required by the services used and is carried out in accordance with applicable law.
In the case of Klarna, the information processed may vary depending on the payment option made available and selected by the customer.
2.4. Technical and Browsing Information
When you visit our online store, certain technical information may be collected automatically, including:
- IP address;
- Browser type and version;
- Operating system and device used;
- Time zone and relevant technical settings;
- Pages and products viewed;
- Date, time and approximate duration of the visit;
- Referring page or source that led you to our store;
- Search terms used to reach the website, where available;
- Information about your interactions with the online store.
The collection of this information depends on the technologies used, your browser settings and the cookie preferences you have selected.
2.5. Marketing Information
When you subscribe to our newsletter or consent to receiving marketing communications, we may process your name, email address, communication preferences and information about your interactions with our messages, where applicable.
This information allows us to send updates, present products, communicate campaigns and improve the relevance of our communications.
You may withdraw your consent to receiving marketing communications at any time.
3. How Do We Collect Personal Data?
Personal data may be collected through various means, including:
- When you place an order through our online store;
- When you create a customer account;
- When you subscribe to our newsletter;
- When you complete forms on our website;
- When you contact us by email or through other communication channels;
- When you participate in campaigns or initiatives promoted by Terrae;
- Automatically, through your use of the website and technologies such as cookies, where legally permitted.
The collection and use of data through non-essential cookies or similar technologies depend on your consent whenever required by law.
4. Why Do We Use Your Personal Data?
Personal data is processed for specific, explicit and legitimate purposes.
4.1. Order Processing and Management
We use the necessary information to:
- Process and confirm orders;
- Receive and confirm payments;
- Prepare and dispatch products;
- Issue invoices and comply with tax obligations;
- Communicate information relating to orders;
- Manage returns, complaints and support requests;
- Comply with applicable legal obligations.
Depending on the circumstances, the legal basis for this processing is the performance of the contract with you or compliance with a legal obligation.
4.2. Account Management and Customer Support
We process the information necessary to create and manage accounts, answer questions, follow up on requests and provide assistance before, during and after a purchase.
The legal basis may be the performance of a contract, taking steps at your request before entering into a contract, or our legitimate interest in providing customer support.
4.3. Security and Fraud Prevention
We may use technical information, order details and transaction data to protect the online store, identify suspicious activity, prevent fraud and ensure the security of transactions.
This processing may be based on our legitimate interest in protecting our business, customers and systems, without prejudice to any applicable legal obligations.
4.4. Improving the Online Store
Where permitted by law and in accordance with your cookie preferences, we may use information about browsing activity and website usage to better understand visitor behaviour, evaluate the store’s performance and improve the user experience.
Where applicable, the use of analytics cookies will depend on your consent.
4.5. Newsletter and Marketing Communications
With your consent, we may use your contact details to send newsletters, updates, product information, promotional campaigns and other Terrae marketing communications.
You may unsubscribe at any time using the link provided in our messages or by contacting us.
Processing for these purposes is based on consent whenever consent is legally required.
5. Who Do We Share Your Data With?
Terrae does not sell your personal data to third parties.
However, we may share the information strictly necessary with service providers that help us operate the online store, process orders and payments, arrange deliveries or conduct our business.
Any sharing of data is limited to the relevant purposes and must comply with applicable data protection legislation.
5.1. Online Store Platform
Our online store uses the Jumpseller platform to provide the website and enable the management of products, accounts, orders and other e-commerce functions.
Necessary information may be processed through this platform and its associated services, in accordance with their respective terms and privacy policies.
5.2. Payment Service Providers
To process payments made through our online store, Terrae uses the following providers:
SIBS
Responsible for processing payments made through MB WAY, credit cards and Multibanco references.
Klarna
A payment service provider offered as a payment option in our online store. Depending on the selected payment option and the services actually provided, Klarna may process the information necessary to handle the payment and provide the relevant services.
PayPal
A payment service provider used to process transactions made through its platform.
These providers may process information necessary to complete transactions, prevent fraud, ensure payment security and comply with their respective legal obligations.
Each provider processes information in accordance with its own terms and privacy policy.
Terrae shares only the information necessary to process payments and manage orders, in compliance with applicable legal requirements.
5.3. Shipping and Delivery Companies
We may share the information necessary to deliver orders with shipping companies, including the recipient’s name, delivery address, telephone number and relevant shipping information.
This information is used to ensure that products are delivered and to enable communications relating to the shipment.
5.4. Accounting Services and Legal Compliance
We may share the necessary information with accounting providers, advisers or other professionals who assist us in meeting our legal and tax obligations.
Where required by law, information may also be disclosed to public authorities, courts or other competent bodies.
5.5. Analytics and Marketing Services
We may use traffic analytics, performance measurement, newsletter management and digital advertising tools, including services such as Google Analytics, where these are actually in use.
The use of these tools and the sharing of information depend on the services implemented, their settings and, where required, your consent.
5.6. Service Providers and Data Processors
Where third parties process personal data on our behalf, we seek to ensure that appropriate safeguards are in place regarding confidentiality, security and compliance with applicable legal obligations.
Personal data must not be used for purposes incompatible with those for which it was provided.
6. Cookies and Similar Technologies
Our online store may use cookies and similar technologies to enable the website to function, remember certain preferences, understand how the store is used and, where authorised, support analytics and advertising activities.
Cookies are small files stored on your device that can, among other things, recognise certain information relating to your browsing activity.
6.1. Strictly Necessary Cookies
These cookies are necessary for the online store to function and provide essential features, such as browsing, the shopping cart and the checkout process.
Where legally classified as strictly necessary, they do not require your consent.
6.2. Analytics Cookies
These cookies help us understand how visitors use the website, identify the most frequently viewed pages and assess the store’s performance.
They are used only where applicable and in accordance with legal consent requirements.
6.3. Advertising and Personalisation Cookies
These cookies may be used to display relevant advertising, measure campaigns or understand visitors’ interactions with commercial content.
Their use depends on your consent whenever required by law.
6.4. Managing Your Preferences
You may manage your preferences through the cookie consent mechanism available on our online store, where provided.
You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of parts of the store.
The availability and purpose of cookies depend on the tools actually installed and used by Terrae.
7. Personalised Advertising
Where permitted by law and subject to the necessary consent, we may use digital advertising tools to display promotional content relevant to visitors’ interests.
These tools may use cookies or similar technologies to measure campaigns, recognise interactions with the website or display advertising on third-party platforms.
The use of these technologies depends on the advertising services actually implemented in the online store and the preferences expressed by the user.
Where applicable, you may withdraw your consent or change your preferences through the cookie management options available on the website.
8. Newsletter and Marketing Communications
If you subscribe to the Terrae newsletter, we may use your email address to send updates, product information, brand content and promotional campaigns.
Marketing communications will be sent in accordance with applicable law and any required authorisations.
You may unsubscribe at any time using the link provided at the end of our messages or by contacting us at geral@terraept.com.
Unsubscribing does not affect the lawfulness of processing carried out before consent was withdrawn.
We may continue to send communications strictly necessary to manage orders, payments and deliveries or comply with legal obligations, as these are not promotional newsletters.
9. Retention of Personal Data
Terrae retains personal data only for as long as necessary to fulfil the purposes for which it was collected, without prejudice to legally required retention periods.
Retention periods depend on the nature of the data and the purpose of the processing.
9.1. Order and Billing Information
Information necessary for invoicing, accounting and compliance with tax obligations is retained for the periods required by law.
9.2. Customer Account Information
Information associated with a customer account may be retained while the account remains active and for any additional period necessary to comply with legal obligations or establish, exercise or defend legal claims.
9.3. Customer Support Information
Communications and information relating to customer support requests may be retained for as long as necessary to respond to enquiries, follow up on cases, comply with legal obligations or protect our rights.
9.4. Marketing Information
Information used to send newsletters is processed while consent remains valid or until the user unsubscribes, without prejudice to the limited retention of information necessary to demonstrate compliance with legal obligations.
9.5. Technical Data and Cookies
Retention periods for technical data and cookies depend on their purpose, the settings of the tools used and your consent preferences.
When information is no longer necessary, it will be deleted or anonymised unless a legal obligation or another legitimate basis justifies its retention.
A request for erasure does not require the deletion of information that must be retained by law.
10. International Data Transfers
Some service providers used by Terrae may process personal data outside the European Economic Area, depending on the services contracted, the location of their systems and the entities involved.
Where an international transfer of personal data is subject to the GDPR, we seek to ensure that it takes place in accordance with the applicable legal requirements.
Depending on the circumstances, legally recognised mechanisms may be used, such as European Commission adequacy decisions or standard contractual clauses accompanied by the necessary safeguards.
Any transfers that actually take place depend on the providers and the configurations in use.
For further information about the processing carried out by a specific provider, you may consult its privacy policy or contact us.
11. Personal Data Security
Terrae adopts appropriate technical and organisational measures to protect personal data against unauthorised destruction, loss, alteration, disclosure or access.
These measures are proportionate to the nature of the data, the purposes of processing and the associated risks.
Although we make efforts to ensure data security, no electronic transmission or storage system can guarantee absolute protection.
In the event of a security incident involving personal data, we will take the measures required by law, including notifying the relevant authorities or affected individuals where applicable.
12. Your Rights as a Data Subject
Under applicable legislation, particularly the GDPR, you may exercise the rights available to you, including:
Right of access: to obtain confirmation as to whether your personal data is being processed and to access that data and the information required by law.
Right to rectification: to request the correction of inaccurate or incomplete personal data.
Right to erasure: to request the deletion of your personal data in the circumstances provided for by law.
Right to restriction of processing: to request that the processing of your data be restricted where the legally prescribed conditions are met.
Right to data portability: to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and request its transmission to another controller where the legal requirements are met.
Right to object: to object to the processing of your personal data where it is based on legitimate interests, subject to applicable legal requirements.
Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right not to be subject to certain automated decisions: to benefit from the safeguards provided by law in relation to decisions based solely on automated processing, including profiling, where applicable.
The exercise of these rights is subject to the conditions and limitations established by law. In certain circumstances, we may be required to retain some information to comply with legal obligations or establish, exercise or defend legal claims.
13. How to Exercise Your Rights
To exercise your rights or ask questions about the processing of your personal data, you may contact us at:
Email: geral@terraept.com
Your request should clearly identify the right you wish to exercise and provide sufficient information for us to understand and process it.
Where there are reasonable doubts about your identity, we may request additional information strictly necessary to verify it.
We will respond within the time limits established by law.
Exercising your rights is generally free of charge. The exceptions provided by law may apply to requests that are manifestly unfounded or excessive.
If you believe that the processing of your personal data infringes applicable legislation, you may lodge a complaint with the competent supervisory authority in Portugal:
Comissão Nacional de Proteção de Dados (CNPD)
Website: www.cnpd.pt
You may also seek the judicial remedies provided for by law.
14. Children’s Personal Data
Terrae’s online store is not specifically intended for children.
We do not knowingly seek to collect children’s personal data in breach of applicable legal requirements. Where the processing of a child’s personal data depends on consent, the legal requirements concerning age and parental authorisation will be respected, where applicable.
If we become aware that children’s personal data has been collected in circumstances that breach applicable law, we will take appropriate steps to assess the situation and delete the data where legally required.
Parents or legal guardians may contact us at geral@terraept.com with any questions concerning children’s personal data.
15. Links to Third-Party Websites
Our online store may contain links to third-party websites or services, including payment platforms and social networks.
This Privacy Policy applies to the processing carried out by Terrae within the scope of the services covered by this policy.
When you access external websites or services, the processing of your data becomes subject to the policies and terms of the entities responsible for those services.
We recommend reviewing the relevant privacy policies before providing personal data.
16. Changes to This Privacy Policy
Terrae may update this Privacy Policy whenever necessary, particularly as a result of legal, technical or operational changes, the introduction of new services or changes to the ways in which personal data is processed.
The updated version will be made available on this page, together with the relevant update date.
We recommend reviewing this policy periodically to stay informed about how we protect your personal data.
Where a change requires specific communication or renewed consent, the legally required measures will be taken.
17. Contact
If you have any questions about this Privacy Policy, the use of your personal data or the exercise of your rights, you may contact us using the following details:
Terrae Lda.
Company registration number (NIPC): 513 104 020
Estrada Nacional 10, n.º 93
2925-651 Brejos de Azeitão, Portugal
Email: geral@terraept.com
Website: www.terraept.com