PROCESSING TIME
Orders are processed and shipped within 3-5 days of payment confirmation. During promotional periods, festive seasons or high volume of orders, this deadline may be extended.
SHIPPING OPTIONS
We offer different shipping methods, adapted to your needs:
HomeDelivery DPD18 (Portugal): Estimated delivery in 1 business day;
DPD Spain B2B (Spain): Estimated delivery in 1 business day;
DPD International Land: Estimated delivery based on destination.
Delivery times are estimated and may vary due to external factors, such as carrier delays or adverse weather conditions.
SHIPPING FEES
Shipping costs vary based on method selected and destination. The value will be calculated and displayed before completing the purchase.
ORDER TRACKING
Once the order has been shipped, you will receive an email with the tracking number to track the delivery.
SHIPPING DESTINATIONS
We currently ship to the following destinations: Germany; Austria; Belgium; Bulgaria; Cyprus; Croatia; Denmark; Slovakia; Slovenia; Spain; Estonia; Finland; France; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Czech Republic; Romania and Sweden.
If your destination is not listed, please contact us.
PROBLEMS WITH DELIVERY
- If the order is not delivered within the estimated time, please contact us for support.
- We are not responsible for delays caused by incorrect delivery information provided by the customer.
DAMAGED OR LOST ITEMS
If your order arrives damaged or is lost during shipping, please contact our support within 7 days of delivery so we can resolve the issue.
